Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question needs the casino itself or a support organisation. We research and write about Curaçao casinos not on GamStop for readers in Great Britain — we do not operate a casino, hold player funds, or have any power over an account, a bonus or a withdrawal.
How to contact the editorial team
Email is the only channel we run. Messages go to the editors at [email protected], and they are read by a person rather than answered automatically. We aim to reply within two working days; during busier weeks it can take longer, and a message that already contains the detail we need is always answered faster.
Useful things to include:
- The casino name as it appears on our pages — Betmica, Kikibet, Betninja or another site we cover.
- The page you were reading, and the wording you are asking about.
- Screenshots of terms, emails or chat transcripts if you are reporting something that contradicts what we have published.
- Dates. Bonus percentages, wagering multipliers and withdrawal limits change without notice, so knowing when you saw something matters.
Please do not send us account numbers, passwords, full card details or copies of identity documents. We have no use for them and no reason to hold them.
Our commercial relationships, stated plainly
Some links on this site are commercial. If you open an account with a casino after following one, the publisher may receive a commission. That money funds the research, and it does not buy a position in our rankings or soften a write-up. Our editorial ratings are our own opinion, not customer review scores, and we have not deposited, played or withdrawn at any of the operators we cover — everything is desk research against published terms and licence records. If you think a commercial relationship has coloured something we wrote, say so in your email and we will look at it.
What we can help with — and what we cannot
| Bring this to us | Bring this to the casino or a third party |
|---|---|
| Bonus terms we have described incorrectly or out of date | A bonus that has not credited to your account |
| Questions about how wagering requirements, game contribution or cashout caps work in general | A specific balance, spin history or bet dispute |
| Payment methods we list that are no longer available to UK customers | A pending withdrawal, KYC request or source-of-funds check |
| Licence details that look wrong on one of our pages | A formal complaint against an operator |
| Topics you would like us to research next | Self-exclusion from a specific site, or blocking software setup |
The short version: we can correct and explain, but we cannot intervene. No comparison site can.
Complaints about a casino: the order to work through
- Contact the operator's own support — live chat first, then email so you have a written record. Quote your account ID and the exact terms you are relying on.
- Ask for the complaint to be escalated internally if the first reply does not resolve it. Note the date each time.
- Check the operator's terms for its named alternative dispute resolution body or the contact route for its licensing authority. Curaçao-licensed sites are required to publish a complaints procedure; the current Curaçao Gaming Authority framework also provides a route for players to raise unresolved complaints against licensees.
- Keep everything. Screenshots of the bonus terms as they stood when you opted in are the single most useful thing in a withdrawal dispute.
An offshore licence does not give you the protections of a Great Britain licence. The UK Gambling Commission regulates operators licensed to serve customers in Great Britain, and its remit does not extend to sites licensed only in Curaçao. If a dispute goes badly at an overseas casino, your options are narrower — that is the trade-off, and it is worth understanding before you deposit rather than after.
Questions we get most often about the casinos we rank
Three operators account for most of the email we receive, largely because of the size of their advertised welcome offers. Here is the context we usually end up giving, and the caveat that goes with it.
Betmica
Our highest-rated listing at 10.0, and the one readers ask about most, because the advertised welcome offer — 570% up to £5,700 plus 270 free spins — is the largest headline figure on the page. Worth understanding before you write to us: a percentage match of that size is a ceiling, not an expectation. Reaching the full £5,700 would require a deposit far beyond what most readers have in mind, and the number that decides whether the offer is any use to you is the wagering multiplier, the maximum bet allowed while a bonus is active, and the cap on how much bonus-derived winnings you can withdraw. Those sit in the terms, and they can be revised. The limitation: a bonus this large usually carries wagering and cashout conditions to match, and free spins are typically restricted to named slots with their own separate playthrough. Verify the current terms on the operator's site before you commit — ours were checked as at Sep 23, 2026.
Kikibet
Rated 9.9. The reason it earns a write-up here rather than a table row is the structure of the offer — 350% up to £5,555 with 300 free spins — which is a lower multiplier across a broadly similar ceiling, and the sterling framing means UK readers are less likely to hit conversion charges on every deposit and withdrawal. What matters for a contact page: questions about Kikibet tend to be about spin batches releasing over several days rather than all at once, which is common but not guaranteed here. The limitation: we cannot confirm which payment methods are live for British customers at any given moment, and e-wallet availability at offshore sites shifts. Check on the cashier page before depositing, not after.
Betninja
Also 9.9, and the one we point readers to when the size of the other offers feels unwieldy. A flat £1,000 bonus with 100 free spins for new players is easier to reason about: you can work out what you would need to stake to clear it without a calculator. The assessment: smaller headline figures often come with proportionally more achievable conditions, though that is not automatic and the multiplier still decides it. The limitation: a £1,000 ceiling gives high-stakes players less headroom than the packages above it, and as with every site here, the free spins will be tied to specific games rather than the whole library.
The wider field, at a glance
Below the top three, the operators we cover spread across different bonus shapes and currencies. Currency matters more than readers expect: a euro- or dollar-denominated account means your bank or card issuer may apply a conversion charge on every deposit and every withdrawal.
| Casino | Advertised welcome offer | Headline currency | Editorial rating |
|---|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | Euro | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | Sterling | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | Euro | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | Euro | 9.8 |
| CoinPoker | 150% up to $2,000 | US dollar | 9.8 |
| Rivo | 1000% up to €10,000 + 25% cashback | Euro | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | Sterling | 9.6 |
All offers are new-player offers, subject to the operator's terms, minimum deposits, wagering requirements, maximum bet rules while wagering and expiry dates. We reproduce headline figures as advertised; we do not verify that any individual reader will qualify. Our current shortlist and the reasoning behind it sit on our trusted non GamStop casinos page.
Money questions we can answer generally
We get a steady stream of payment queries, and while we cannot confirm what is live in your account today, here is the shape of it. Offshore casinos typically accept debit cards, bank transfers and e-wallets, with many also taking cryptocurrency. PayPal is uncommon at sites outside the Great Britain licensing system, so treat its presence as something to verify rather than assume. Minimum deposits are usually modest — often around £10 to £20 — but the minimum that qualifies for a welcome bonus can be higher than the minimum the cashier accepts, and that gap catches people out.
- Debit cards — fastest to deposit, slowest to receive a payout, and some UK issuers decline gambling transactions to unlicensed sites outright.
- Bank transfer — reliable for larger sums, typically several working days, sometimes with a fee at one end or both.
- E-wallets — usually the quickest withdrawals once verification is complete, but availability for British customers varies by operator.
- Cryptocurrency — fast settlement, no bank involvement, and full exposure to price movement between deposit and withdrawal.
Withdrawals are almost never instant. Expect a pending or review period, then processing. Identity verification (KYC) and, for larger balances, source-of-funds checks are standard and are the most common reason a payout stalls. Completing them early rather than at the point of cashing out saves days. Weekly and monthly withdrawal limits also apply at most offshore sites, which means a very large win may be paid in instalments over weeks.
What is actually on offer at these sites
If you are writing to ask what a casino not on GamStop contains, the categories are broadly consistent: slots make up the bulk of the library, ranging from low-volatility games that pay small and often to high-volatility titles with long dry spells, alongside progressive jackpots that pool across players. Published RTP figures give you the long-run theoretical return and say nothing about a single session. Table games cover blackjack, roulette and baccarat in both software and live-dealer form, the latter streamed with a human dealer and real-time betting. Nearly all of it runs in a mobile browser without a download.
Most of these operators also run a sportsbook beside the casino, usually on a shared wallet, which means one balance covers both. That side of the business works differently: pre-match and in-play markets, accumulators, bet builders, cash-out on live bets, and esports alongside traditional sport. Sports free bets carry their own conditions, most commonly a minimum qualifying odds threshold such as 1.80 or 2.00 in decimal terms, and a stake that is not returned with winnings. If your question is about a sportsbook promotion rather than a casino bonus, say so — the rules are not interchangeable.
Eligibility, GamStop and getting support
You must be 18 or over. GamStop is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission to serve customers in Great Britain; registering blocks your access to those sites for your chosen period of six months, one year or five years. Casinos licensed in Curaçao are outside that scheme, which is precisely why they remain reachable — not because a registration has lapsed or failed.
If you are contacting us because you are registered with GamStop and want to gamble anyway, we would rather say this clearly than politely: the block exists because you chose it, and working around it during an active exclusion is worth pausing on. We cannot help anyone bypass a self-exclusion, and we will not.
Free, confidential support is available in the UK:
- GamCare — the National Gambling Helpline on 0808 8020 133, open 24 hours, with live chat via gamcare.org.uk.
- Gambling blocking software — tools such as Gamban or BetBlocker restrict access at device level, including to sites outside GamStop's reach.
- Bank gambling blocks — most UK banks let you switch off gambling transactions from within their app, often with a cooling-off delay before it can be reversed.
- Deposit and loss limits — set them in the casino's account settings before you play, not after a bad session.
If your message mentions that gambling has become a problem, we will reply with support information rather than casino recommendations.
Corrections, and how we handle them
Terms change constantly at offshore casinos — a match percentage moves, a wagering multiplier is revised, a payment method disappears for UK customers. We date our checks so you can see how current a page is, and this one was verified on 23/09/2026 by Dorothy Redmond. If you find something that no longer matches the operator's published terms, send the discrepancy with a screenshot and we will amend the page and note the change. Reader corrections are the fastest way we find out that something has moved.
Whatever you are writing about — a factual error, a payment question, a topic you want covered, or something you would rather tell us privately — one email is enough. We will read it.